The Role

GoGift is looking for a commercially minded, analytical and hands-on Revenue Operations Manager to strengthen and scale our commercial operations.

Reporting directly to the CRO, you will act as the operational counterpart to the commercial leadership team, translating GoGift's commercial strategy into effective processes, systems, reporting and execution.

While the CRO owns the overall GTM strategy and revenue targets, you will take ownership of the operational framework that enables the organization to deliver against them. Your focus will be on improving commercial productivity, creating greater revenue visibility and building scalable processes that support GoGift's international growth.

This is a hands-on role combining commercial understanding, analytical capabilities, systems ownership and continuous process improvement.

Key Responsibilities

1. Revenue Planning & Performance

• Support the CRO in translating commercial strategy into operational plans, forecasts and measurable KPIs.

• Own the operational processes around pipeline management, forecasting and commercial performance reviews.

• Monitor funnel performance, conversion rates, sales productivity and revenue performance.

• Develop dashboards and reporting that provide clear visibility and actionable insights for commercial leadership.

• Support capacity planning, account segmentation and commercial target setting.

2. Commercial Processes & Systems Ownership

• Own the Internal Tooling & Self-Service domain, acting as the single accountable business owner for its backlog, existing commitments and improvement roadmap.

• Own one coherent improvement roadmap across Zoho, Dixa and selected internal tools.

• Drive continuous improvement of commercial workflows, processes and systems.

• Act as the internal business product owner for GTM systems, ensuring data quality, automation, adoption and operational efficiency.

• Identify friction in business processes and translate operational needs into clear business requirements.

3. Automation & Operational Efficiency

• Take a hands-on approach to implementing improvements through configuration and native automation in Zoho, Dixa and Power Platform.

• Identify opportunities to reduce manual work, improve workflows and increase operational scalability.

• Define and coordinate technical requirements for integrations, custom development and production data access, with delivery handled by Tech or external partners.

• Coordinate the rollout of improvements and measure adoption, usage and realized business benefits to ensure measurable impact.

4. B2B & API Client Enablement

• Improve the B2B buying and API integration journey to create a smoother and more scalable client experience.

• Own integration onboarding, self-service information and client change notifications.

• Reduce manual touchpoints and operational friction, enabling B2B and API customer segments to grow without a proportional increase in operational resources.

5. Cross-functional Collaboration

• Work closely with Sales, Business Development, Account Management, Customer Care, Marketing, Finance and Tech.

• Support the CRO and commercial leadership team on strategic initiatives, new market launches and improvements to the GTM operating model.

• Translate data, business needs and operational insights into practical solutions and measurable improvements.

Your Profile

• Minimum 3–4 years of experience in Revenue Operations, Sales Operations, Business Operations or similar roles.

• Experience from SaaS, e-commerce, marketplaces, fintech or technology-driven businesses is an advantage.

• Strong understanding of commercial processes, sales funnels, forecasting and performance reporting.

• Hands-on experience with CRM platforms, preferably Zoho, Salesforce or HubSpot.

• Experience with workflow automation and tools such as Power Platform is a strong advantage.

• Strong analytical skills, including advanced Excel/Sheets and preferably SQL or BI tools.

• Ability to translate business needs into practical system and process improvements.

• Structured, proactive and comfortable taking ownership and driving initiatives across teams.

• Strong communication and stakeholder management skills.

What Success Looks Like

• Improved visibility and predictability of commercial performance.

• Better sales productivity and more efficient GTM processes.

• Increased automation, system adoption and data quality.

• A clear and continuously improving internal tooling and self-service roadmap.

• A smoother B2B and API client onboarding experience.

• Reduced manual work and improved operational scalability as GoGift grows internationally.

The Opportunity

This is an opportunity to take genuine ownership of an important operational domain at GoGift and work directly with the CRO and the wider commercial leadership team.

You will have the mandate to identify opportunities, challenge existing processes, implement improvements and take responsibility for ensuring they deliver measurable value.

You will play an important role in building the operational foundation that allows GoGift's commercial organization to grow efficiently and successfully across international markets.